Terms and Conditions
§1 Basic provisions
§2 Formation of the contract, contracting partner
§3 Use of this website
§4 Data protection
§5 Retention of title
§6 Acceptance of orders
§7 Delivery terms
§8 Prices and payment terms
§9 Cancellation policy
§10 Defects
§11 Additional voucher as part of promotions
§12 Provisions on liability and exclusion of liability
§13 Copyright and trademarks
§14 Disclaimer for external links
§15 Choice of law and jurisdiction
§16 Dispute resolution
§17 Severability clause
§18 Written notification
§19 Scope of the agreement
§20 Amendments
§1 Basic Provisions
1) The following terms and conditions govern the use of this website and apply to the purchase of gift vouchers through this website. You should read these terms and conditions carefully before using the website. By using the website or placing an order through this website, you agree to these terms and conditions. If you do not agree to these terms and conditions, you may not use this website.
2) These terms may be amended by us at any time. You are obliged to review the terms regularly, as the terms applicable are those in force at the time of your use of the website or at the time a contract is concluded (see below).
3) The terms and conditions for gift cards apply to the use of gift vouchers.
§2 Formation of the contract, contracting partner
1) The subject of the contract is the sale of gift vouchers.
2) The issuer of the gift card is LIVION Dr. Bülent Ugurlu GmbH, Neuer Wall 38, 20354 Hamburg, VAT ID No.: DE329438302.
3) You can purchase the gift card in the Livion online shop at www.livion.de/shop
4) In the Livion Shop, you will be guided through the ordering process via the corresponding menu. You may pay for the gift card by credit card, PayPal, or Klarna invoice.
5) You can pick up the gift card at our Livion practice, Neuer Wall 38, 20354 Hamburg (opening hours can be found on the website www.livion.de). Alternatively, you can have the gift card sent to you separately by post. Shipping costs for the gift card(s) are explicitly indicated by shipping costs or will be shown separately during the ordering process and are to be borne by the customer. You bear the risk of transport. As an alternative to postal delivery, you can also purchase the online gift voucher immediately in the Livion online shop; this will be sent to you by email after receipt of payment.
6) All products intended for purchase are placed by the customer in the “shopping cart”. After entering personal data and payment information, the customer may review all details entered. By submitting the order by clicking the designated button, the customer makes a legally binding offer to enter into a purchase contract and acknowledges these Terms and Conditions as solely applicable to the legal relationship with the contractual partner. Acceptance of this offer occurs upon dispatch of the gift card by LIVION Dr. Bülent Ugurlu GmbH. Shipment of gift cards is only possible within Germany.
If the customer chooses collection at the practice, acceptance of the offer occurs by notifying the customer via email that the gift card is ready for collection.
If the customer selects a payment option via payment service providers such as PayPal or Klarna invoice, the customer will be redirected from our online shop to the provider’s website. After entering all required data, the customer will be redirected back to our shop.
7) All information relating to the conclusion of the contract will be transmitted automatically via email. The customer must therefore ensure that the email address provided to us is accessible.
§3 Use of this website
By using this website and/or placing an order through this website, you agree to use the website exclusively for legitimate inquiries or orders and not to place any false or fraudulent orders. Should we have reason to believe that such an order has been placed, we reserve the right to cancel the order and inform the relevant authorities. By placing an order through our website, you guarantee that you are at least 18 years old and legally capable of entering into binding contracts.
§4 Data Protection
1) All personal data will always be treated confidentially.
2) The information and personal data you provide to us will be processed in accordance with our privacy policy (see our privacy policy). By using this website, you automatically consent to the electronic processing, use, and storage of this data and information, and you confirm that all data and information you provide is correct and accurate.
3) The personal data collected from you will be processed, used, and stored for the purpose of processing and fulfilling your order. Your data may also be transferred to affiliated companies and/or our service partners, who will process and use it for order fulfillment purposes.
4) Your legitimate interests will be taken into account during data processing in accordance with legal provisions.
§5 Retention of Title
Until full payment of the purchase price has been made, the gift voucher remains the property of LIVION Dr. Bülent Ugurlu GmbH.
§6 Acceptance of Orders
LIVION Dr. Bülent Ugurlu GmbH reserves the right to reject any order without providing reasons. If an order is not processed, LIVION Dr. Bülent Ugurlu GmbH will inform the customer of this immediately via email.
§7 Delivery Terms
1) In addition to the stated product prices, shipping costs apply. Delivery is made to any delivery address within Germany via Deutsche Post. We do not deliver to Packstations (parcel lockers). Delivery time is normally 3-5 business days after receipt of the order. The online gift voucher will usually be sent to you by email within 24 hours of payment receipt.
2) If delivery by post to the customer is not possible because the customer cannot be reached at the address provided, the shipment will be deposited in a secure location. In this case, a notification will be left for you, indicating where the delivery is located and how you may collect it.
3) If your order cannot be delivered for reasons beyond our control, we assume after 15 days that you refuse to accept the goods. As a result of such refusal, we will cancel the purchase contract. The purchase price paid will be refunded to you as soon as possible, at the latest within 30 days from the date on which the contract is deemed terminated. In such cases, we are entitled to charge you for all shipping costs and other expenses incurred as a result of the refusal to accept the goods.
4) We are unable to deliver on Sundays and public holidays (based on the statutory holidays of the Federal State of Hamburg). In such cases, you may expect delivery on the next working day. Deliveries to any countries other than those mentioned above will not be made.
§8 Prices and Payment Terms
1) The prices quoted include statutory VAT (gift vouchers are exempt from VAT). You can pay for the goods by PayPal, Klarna invoice, or credit card.
Klarna:
When selecting the payment method "Klarna" (purchase on account), payment processing is handled by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Using Klarna requires a positive credit check. Your creditworthiness will be checked during the order process. Klarna reserves the right not to offer certain payment methods or to suggest alternative payment options. Klarna's terms and conditions and privacy policy apply, available at www.klarna.com.
PayPal:
When selecting "PayPal" as your payment method, payment processing is handled by PayPal (Europe) S.à rl et Cie, SCA, 22–24 Boulevard Royal, L-2449 Luxembourg. To pay the invoice amount via PayPal, you must be registered with PayPal or register first, authenticate yourself with your login details, and confirm the payment instruction. PayPal's terms of use apply, available at www.paypal.com .
2) Shipping costs are not included in the purchase price. They are explicitly indicated or separately displayed during the ordering process and must be borne by the customer.
3) The available payment methods are displayed on our website or in the respective product description, and at the latest during the final checkout process. Unless otherwise stated, payment claims under the contract are due immediately.
4) The essential characteristics of the goods can be found in the product description and the additional information provided on our website.
§9 Cancellation Policy
– Start of the cancellation policy-
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration. You may use the attached model withdrawal form, although its use is not mandatory.
The withdrawal must be sent to:
Email: customerservice@livion.de
To meet the withdrawal deadline, it is sufficient for you to send the notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal. We will use the same means of payment for the refund that you used in the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day you notified us of the withdrawal to the following address:
LIVION Dr. Bülent Ugurlu GmbH
Neuer Wall 38
20354 Hamburg, Germany
The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods.
Model Withdrawal Form
(We hereby fulfil our statutory duty to provide the model form.)
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.
– End of cancellation policy –
§10 Defects
If the gift cards delivered by LIVION Dr. Bülent Ugurlu GmbH are defective, statutory warranty rights may be asserted. To exchange a gift card, please contact our customer service at customerservice@livion.de.
$11 Additional voucher as part of promotions
As part of specific voucher promotions, customers may receive an additional voucher (“Extra Voucher”) when purchasing a regular value voucher above a defined minimum amount. The value of the Extra Voucher may be up to 50% of the original voucher value.
The applicable conditions (e.g., minimum purchase amount, validity period, scope of redemption) may vary depending on the promotion and will be communicated as part of the respective campaign.
Unless otherwise specified, the Extra Voucher is valid for 6 months from the date of issue, is non-transferable, and cannot be combined with other discounts. It may be redeemed exclusively for aesthetic treatments such as injectables, laser treatments, and infusions at our practice. Cash payment is excluded.
The purchased primary voucher remains unaffected by these conditions and is subject to the general voucher regulations.
Gift cards purchased during Beauty Week are valid from January 2026 onward.
§12 Provisions on Liability and Disclaimer
1) For damages other than those resulting from injury to life, body, or health, we and our legal representatives and vicarious agents shall only be liable insofar as such damages are caused by intentional or grossly negligent conduct, or by culpable breach of a material contractual obligation by us or our vicarious agents. A material contractual obligation is one that must be fulfilled to enable proper performance of the contract and on whose compliance you regularly rely. Any further liability for damages is excluded. Claims arising from any warranty given by us regarding the condition of the goods or from the Product Liability Act remain unaffected. In the event of a breach of essential contractual obligations, we shall only be liable for the typical, foreseeable damage if caused by negligence, unless the claim concerns damages resulting from injury to life, body, or health.
2) Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted to or obtained from this website, except where explicitly stated otherwise on this website. All product descriptions, information, and materials provided on this website are provided “as is” without any express or implied warranties. Nothing in this clause affects your statutory rights as a consumer or your rights regarding withdrawal from the contract.
§13 Copyright and Trademarks
The content and works created by the website operator on these pages are subject to German copyright law. Any reproduction, editing, distribution, or any form of use outside the limits of copyright law requires the prior written consent of the respective author or creator. Downloads and copies of this website are permitted for private, non-commercial use only.
Where content on this site was not created by the operator, third-party copyrights are respected. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, we kindly ask you to notify us accordingly. Upon becoming aware of any such infringement, we will remove the affected content without delay.
All trademarks used on the website belonging to Dr. Ugurlu are – unless otherwise indicated – our trademarks. They may not be used without our prior written consent.
§14 Disclaimer for external links
Where links to websites of other providers are included, we have no influence over the content of those sites. We therefore cannot assume any responsibility or liability for such external content. The respective provider or operator of the linked site is always responsible for its content. The linked pages were reviewed for possible legal violations and recognisable infringements at the time the link was created. No unlawful content was identifiable at that time.Permanent monitoring of the content of linked pages is not reasonable without specific indications of a legal violation. If we become aware of infringements, we will remove such links immediately.
§15 Choice of Law and Jurisdiction
The use of our website and all contracts for the purchase of products via our website are governed by the laws of the Federal Republic of Germany. All disputes arising out of or in connection with the use of the website or such contracts shall be subject to the exclusive jurisdiction of German courts.If you enter into a contract as a consumer, this clause does not affect your statutory rights as such.
§16 Dispute Resolution
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), which can be accessed at http://ec.europa.eu/odr. Livion Healthcare Company is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
§17 Partial invalidity clause
Should any provision of these terms and conditions be invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by the applicable statutory provision. The same applies in the event of a gap in these terms and conditions.
§18 Written notification
Applicable law provides that certain information or notifications we send to you must be provided in writing. By using this website, you agree that communication with us will primarily take place electronically. We will contact you by email or provide information by posting notices on this website. For contractual purposes, you consent to this form of electronic communication and acknowledge that all contracts, notices, information, and other communications we provide to you in electronic form shall be deemed to satisfy the legal requirement that such communications be made in writing. Your statutory rights remain unaffected by this provision.
§19 Scope of the agreement
1) These terms and conditions and all documents referenced in these terms and conditions constitute the entire agreement between you and us regarding the subject matter of any contract and supersede all prior agreements, understandings or understandings between you and us, whether oral or written.
2) You and we acknowledge that neither you nor we will rely on any statement, undertaking or promise made by the other party, whether express or implied, written or oral, during negotiations that may have taken place between you and us prior to entering into such contract, unless expressly stated in these terms and conditions.
3) Neither you nor we shall have any remedy in respect of any false statement made orally or in writing by the other party before the date of conclusion of the contract (unless such false statement was made fraudulently). The other party's sole remedy shall be the remedy applicable for breach of contract, as provided for in these terms and conditions.
§20 Amendments
We reserve the right to amend and supplement these terms and conditions from time to time. The terms and conditions and privacy policy in effect at the time you place an order will apply to you, unless required by law or government regulation to change these terms and conditions or privacy policy. In that case, the amended terms and conditions or privacy policy will apply.
As of March 2025